Refund & Cancellation Policy

Free plan

The Free plan costs nothing and has nothing to cancel. You can stop using it at any time, or ask us to delete your account at hello@getservicevest.com.

Cancel anytime

You can cancel a paid plan (Monthly or Annual) at any time, either:

• with the manage-subscription link in your Commas receipt or billing email, if it has one, or
• by emailing hello@getservicevest.com from the email on your account and asking us to cancel. We will confirm by email within 2 business days.

When cancellation takes effect

Cancellation stops future charges. You keep paid features until the end of the billing period you already paid for, and then your account moves to the Free plan. Your saved opportunities, bids and documents stay in your account; AI actions and the Bid Builder pause until you upgrade again.

7-day money-back guarantee

If you are a first-time paid subscriber, you can ask for a full refund within 7 days of your first paid charge. Just email hello@getservicevest.com from the email on your account and ask for a refund. We will refund that first charge in full, cancel the plan, and move your account to the Free plan. This applies to the monthly and the annual plan, once per customer.

If your plan started with a free period or a promo code, the 7 days start on the date of your first paid charge, not the date you signed up.

Refunds after 7 days

After the first 7 days, payments are non-refundable, and we do not give refunds or credit for unused time (a partly used month or the unused part of a year). The only exceptions are:

• Billing mistakes: if you were charged twice, charged after you cancelled, or charged the wrong amount, email us within 60 days of the charge and we will refund the mistaken amount in full.
• Where the law requires a refund, we will follow the law.

Approved refunds go back to the original payment method through Commas. Your bank may take 5–10 business days to show it.

Free trials and promo codes

If your plan started with a free period or a promo code, you will be charged the regular price when the free period ends unless you cancel before then. Cancelling during a free period ends the plan at the end of that period with no charge.

Failed payments

If a renewal payment fails, Commas will retry it and we will email you. Paid features stay on during the retry period. If the payment still does not go through, your account moves to the Free plan until you update your payment.

Questions or disputes

If something about a charge looks wrong, please email hello@getservicevest.com before filing a dispute with your bank. We usually answer within 2 business days and can fix most billing problems quickly.